jwi7's Privacy Policy
Your personal information is of the highest importance to us. This policy contains a complete description of how jwi7 collects, uses, and keeps your information secure.
Last Updated: This privacy policy applies to all jwi7 services and may be changed at any time. If you continue using the platform after a change takes effect, you will be considered to have accepted the updated policy.
1 Introduction & Applicability
jwi7 ("we", "our", "platform") provides a safe and reliable online gaming and betting experience for users in Bangladesh. We believe that the protection of your personal information is a fundamental right, and it is our responsibility to uphold that right.
This Privacy Policy clearly explains our information-related practices with you. By using jwi7's website, mobile app, or other digital services, you acknowledge the terms of this policy. This policy is a supplement to jwi7's Terms & Conditions and Responsible Gaming policy.
If you disagree with any part of this policy, please do not use our services and contact our support team to close your account.
2 What Information We Collect
2.1 Information Provided Directly
When you register an account on jwi7, use our services, or contact our support team, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Residential address
- Financial transaction details (related to deposits and withdrawals)
- Payment method details (bKash, Nagad, Rocket, Upay, or bank account number)
2.2 Automatically Collected Information
When you use our platform, certain information is automatically collected through technical means:
- IP address and device identification details
- Browser type and version
- List of pages visited and duration
- Gaming activity history and betting logs
- Login and logout dates and times
- Information obtained from cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases we may receive information from legitimate third-party sources, such as:
- Transaction confirmations from payment processors
- Risk assessment data from fraud prevention services
- Information received from identity verification services
3 Purpose of Information Use
3.1 Service Provision & Operations
jwi7 primarily uses your information for the following purposes:
- Account creation, verification, and management
- Processing financial transactions including deposits and withdrawals
- Storing gaming history and balance
- Issuing and managing bonuses and rewards
- Managing the VIP program and processing cashback
- Providing customer support via 24/7 live chat and email
3.2 Security & Legal Compliance
We use your information to ensure the security of our platform and to meet legal obligations:
- Detecting and preventing fraud, money laundering, and other illegal activities
- Confirming identity through Know Your Customer (KYC) verification
- Age verification — jwi7 strictly provides services only to those aged 21 or above
- Pattern analysis to ensure responsible gaming
- Maintaining records required for resolving legal disputes
3.3 Platform Development & Personalization
jwi7 analyzes information for the following purposes to further improve your experience:
- Displaying games and offers according to your preferences
- Improving platform performance and usability
- Detecting and resolving technical issues
- Research and development related to new games and features
4 Information Sharing & Disclosure
4.1 Information Sharing with Third Parties
jwi7 does not sell or rent your personal information. However, limited information may be shared in the following circumstances:
- Payment Processors: Information required to complete transactions via payment methods such as bKash, Nagad, Rocket, Upay, and bank transfer
- Technology Service Providers: Trusted technology partners who assist in operating the platform
- Game Developers: Providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt for managing game sessions
- Law Enforcement Agencies: In response to a court order or legal obligation
4.2 International Data Transfers
As jwi7 is an international platform, in some cases your information may be processed on servers located outside Bangladesh. Where such transfers are required, we ensure that the relevant parties follow appropriate security measures and that your information remains protected in accordance with this policy.
5 Data Protection & Security
5.1 Technical Security Measures
jwi7 uses industry-standard security technologies to protect your information:
- SSL (Secure Sockets Layer) encryption — all data transmission takes place through encrypted channels
- Strong encryption algorithms for storing sensitive information
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems
- Restricted staff access policy — only authorized staff can access information on a need-to-know basis
5.2 Response to a Data Breach
Should a security breach occur, jwi7 will notify affected users as quickly as possible. We will communicate transparently about the nature of the breach, its potential impact, and the remedial steps taken. Any suspicious activity related to security should be reported immediately to [email protected].
5.3 Data Retention Period
jwi7 retains your information only for as long as necessary to fulfill the purposes described in this policy or to meet legal obligations. Even after an account is closed, some information may be retained for a specific period for legal reasons. Information that is no longer needed is securely deleted.
6 Cookies & Tracking Technologies
6.1 Use of Cookies
jwi7 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:
- Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions
- Functional Cookies: For remembering your preferences and settings
- Analytics Cookies: For understanding how the platform is used, which helps improve our services
- Security Cookies: For detecting and preventing fraudulent activity
6.2 Cookie Control
You can control or disable cookies by changing your browser settings. However, please note that disabling certain essential cookies may cause some important platform features to not work correctly. Continuing to use the jwi7 platform is considered consent to our use of cookies.
7 Your Rights & Controls
7.1 Right to Access & Correct Information
As a jwi7 user, you have the following rights over your own information:
- Access: The right to know what information we hold about you
- Correction: The right to request correction of inaccurate or incomplete information
- Deletion: The right to request deletion of your information under certain circumstances (however, complete deletion may not be possible where legal obligations exist)
- Marketing Opt-Out: The right to opt out of promotional communications
- Data Portability: The right to request your information in a structured format
7.2 How to Exercise Your Rights
To exercise any of the above rights, contact us through the following:
- Email: [email protected]
- Directly via live chat after logging in
We will process your request within a reasonable time. Additional information may be required for identity verification.
8 Protection of Minors
jwi7 strictly provides services only to those aged 21 or above. We do not knowingly collect personal information from any person under the age of 21. Age verification is mandatory at registration and additional verification via ID may be carried out when required.
If we are informed that a minor has created an account on our platform, we will immediately close that account and securely delete all associated information. If you believe a minor is using our platform, please notify us at [email protected].
9 Policy Changes & Updates
jwi7 reserves the right to amend or update this privacy policy at any time. If any significant change is made, we will post a clear notice on the platform and send a notification to your registered email address.
If you continue using jwi7 after a change, you will be considered to have accepted the terms of the updated policy. We therefore recommend that you visit this page regularly and stay informed about policy updates.
Previous versions of the policy are retained and can be provided upon request.
Have a question about privacy?
Our 24/7 support team is always ready to help you in Bengali and English. Log in and use live chat, or email us at [email protected].